So Iâm actually a returning resident! I lived here from Sept 2022-Sept 2023 and I absolutely loved my apartment and the staff. At the time, I moved out, in hopes of finding a larger space as this was the ONLY reason why I didnât renew my lease then. I have just moved in again as I moved in May 31, 2025 and this is about my third week now as a returning resident. I must say- Ida is truly the best leasing consultant (I would say manager as well since she was actually the manager when I was a resident back in 22-23) as she remembered me instantly even just from the phone call I made back in May asking if there was availability. Just from that alone- how many apartment staff can you say the same of? Zero! She remembered me because she genuinely cares about each and every resident who lives here , past AND present. I have been in the office almost everyday as I just moved in and naturally have been receiving packages as Ida every single day says hello and asks if thereâs anything I need or whatever she can do to make my move in a smooth as possible. Each day I encounter Ida, Felix, or John, I am truly thankful that this complex had an apartment available as I feel blessed and genuinely happy that this complex has a wonderful staff who truly wants to see this complex not just full, but full of happy, secure residents! Iâve had a couple of work orders already which isnât an odd thing as apartment living often comes with that- what is rare however is the amazing immediate attention to the work orders from not just the office staff but maintenance as well. I must stress that the leasing consultant, Ida, and the maintenance team Felix and John were here when I was a resident in 22-23 and are STILL here now that I have moved in again. That shows that this staff CARES about this complex and who lives in it! And I must say, their work ethic and determination to ensure a residentâs comfortable stay is unmatched, and you can take that from someone who has lived in 5+ apartment complexes here in Tucson and can speak to various complexes and how they just donât match up to Sahara. I want to shout out Felix, the maintenance supervisor for truly going above and beyond with my maintenance orders and fixing the issue less than 24 hours of him being notified of it. He took care to not step on any of my white rugs and was gentle with my surrounding furniture for the maintenance issue he was fixing and ensured to clean up after he was done. Itâs the small things that truly make or break a residentâs experience. I also must shout out the residents themselves as Iâve made a couple new friends already! I also had a package that was delivered just on the lawn area and a wonderful resident named Blake actually secured it for me and let me know he had it safe and even helped me take it up to my apartment which was a big lift since it was heavy and Iâm on the top floor. You just canât find good neighbors like that anymore and Iâm super thankful for the friends Iâve made so far while living here. I also must stress that this complex has ONLY improved since Iâve returned as this complex is now gated and secured as well as there being a restaurant attached finally :)! Now after what Iâve said so far, you would think I would immediately give 5 stars- my only only thing that made this 4 stars was the lack of the ownerâs attention to the fact that it has been SIX days now since the fob system has been down. This has NOTHING to do with the staff- in these past days since residents havenât had access to amenities or LAUNDRY, the staff has tried to open areas and laundry rooms for residents while we are patiently waiting for the owners of this complex to send someone out to fix this. I want to stress to the OWNERS that this feels incredibly unprofessional and that fob access should be seen as a true emergency. I am anticipating prompt and immediate action from them so this issue is resolved and residents can access not just amenities, but the laundry rooms!! PLEASE fix this SOON!
Elizabeth Bernalee Estrella
June 17, 2025
