I never leave bad reviews but this is plain awful. We apply for an apartment, we call them back to ask about our application and they say that our application wasn't in the new system and they were still working it out and that we'll have to wait. So, they tell us to wait, they also tell us we can pay for the apartment when we move in. There is like multiple studios available as well. However, I call back again and they tell us barely anything is available all the sudden, so we couldn't get an apartment because THEIR system broke down? Then they promise they'll get us that apartment, but then the next day they tell us that they only have one available but we'll have to pay for it NOW or next week when i need to move in August, and before they told us we can pay when we move in, now they are telling us we have to pay now. All of the sudden it wasn't true that we can pay when we move.....? Then they couldn't refund our application even though their system is the one that broke down and they completely misled us, we lost 120 DOLLARS. We even tried to get the managers number but apparently they couldn't give it to us? We asked them to email it to us because they have our email, they have not sent an email as of now. All of this seems kind of shady with false promises and broken systems, weirdly we can't complain to the manager.
Summary: Their system isn't working so our application wasn't appearing so they tell us to wait but then the apartments we wanted are suddenly gone even though we applied, they made two false promises that we can pay when we move and that they will get us an apartment and accomodate us for this. But this was a lie and they tell us the only way we can get an apartment is to start paying next week when i want to move in August, which i told them multiple times. Even though this is clearly their fault and they completely misled us and its their system that broke we couldn't get our money back and they wouldn't give us the managers number. Weird and shady.
luke mcbride
June 24, 2023
